Refund Policy.

This Refund Policy explains when payments for OBMX subscriptions and services can be refunded. It applies alongside our Terms of Service and forms part of the agreement between you and OBMX. By subscribing to a paid plan, you agree to the terms below.

Payments are processed by our payment provider, Stripe. Refunds, when due, are returned to the original payment method.

Paid plans are billed in advance on a recurring basis, either monthly or annually depending on the cycle you choose at checkout. Each subscription renews automatically at the end of the billing period unless you cancel renewal beforehand.

Pricing and what each plan includes are shown on the plan page at the time of purchase. Taxes may be added based on your billing location.

You can cancel renewal at any time from your workspace billing settings. Cancellation stops future charges; it does not retroactively refund the current period. You keep access to your paid features until the end of the period you have already paid for, after which the account moves to the free tier.

We do not provide automatic, pro-rated refunds for unused time remaining in a billing period that you cancel partway through, except where described below or required by law.

Monthly subscriptions are non-refundable once a billing period has started. If you cancel, you will not be charged again, and your plan stays active until the end of the current month.

If you purchase or renew an annual plan and decide it is not right for you, you may request a full refund within fourteen (14) days of that charge. After the 14-day window, annual subscriptions are non-refundable for the remainder of the term, and cancellation stops the next renewal only.

The free tier and any free trial are provided at no cost, so there is nothing to refund. We may change or end free tiers and trials at any time, as described in our Terms of Service.

If you are charged in error, charged more than once for the same subscription, or charged after a valid cancellation took effect, contact us and we will investigate and refund any incorrect amount in full. Please reach out within sixty (60) days of the charge so we can resolve it promptly.

Enterprise plans and any custom or negotiated subscriptions are governed by the refund and cancellation terms in the applicable order form or signed agreement. Where those terms differ from this policy, the signed agreement controls.

Email billing@obmx.app from the address associated with your account, including your organization name and the charge you are asking about. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

If you believe you are entitled to a refund, please contact us before initiating a chargeback or payment dispute. Chargebacks can result in suspension of the affected account while the dispute is reviewed.

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer protection laws of your jurisdiction. Where local law requires a refund that differs from this policy, we will honor that requirement.

We may update this Refund Policy from time to time. Changes apply to charges made after the updated effective date shown at the top of this page. Material changes will be communicated where practical.

Questions about billing or refunds can be sent to billing@obmx.app. For general questions, contact hello@obmx.app.